Posted by: paragon | November 14, 2007

How to remove an IT policy from a BlackBerry smartphone

Procedure

Environment

  • BlackBerry® Device Software 4.2.2
  • BlackBerry® Enterprise Server software version 4.1 Service Pack 4 (4.1.4) 

To remove an IT policy from a BlackBerry smartphone, the BlackBerry Enterprise Server administrator must perform the following steps:

  1. In BlackBerry Manager, in the left pane, click BlackBerry Domain.
  2. On the Global tab, click Edit Properties.
  3. Click IT Policy.
  4. Assign the IT policy Remote Wipe Reset to Factory Defaults to the BlackBerry smartphone user account.

    Note: This IT policy is located in the Security Policy Group.

Note: It is required that the IT policy Erase Data and Disable Handheld be applied to the BlackBerry smartphone first in order for the IT policy Remote Wipe Reset to Factory Defaults to become effective.


Additional Info

Prior to BlackBerry Enterprise Server software version 4.1 Service Pack 4, an IT policy could not be removed on the BlackBerry smartphone, even when the data on the BlackBerry smartphone was erased using the Wipe Handheld option. The reason for this is, when a BlackBerry smartphone is activated on the BlackBerry Enterprise Server, the BlackBerry smartphone retrieves the IT policy and then locks it in a read-only state.

However, with the release of BlackBerry Enterprise Server software version 4.1 Service Pack 4 and later and BlackBerry Device Software 4.2.2, the IT policy Remote Wipe Reset to Factory Defaults allows BlackBerry Enterprise Server administrators to remove IT policies from BlackBerry smartphones.

When the IT policy Remote Wipe Reset to Factory Defaults is applied to a BlackBerry smartphone user account, the following actions are performed automatically on the BlackBerry smartphone:

  • All data is erased
  • All third-party applications are removed
  • The IT policy is removed

Essentially, the BlackBerry smartphone is reset to its factory defaults.

Doc ID : KB14202
Last Modified : 2007-11-02
Document Type : How To

Source: http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB14202&sliceId=SAL_Public&dialogID=29071028&stateId=0%200%2029067990

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