Posted by: paragon | July 9, 2008

Remove Outlook Version 1

1.  Does the user have admin rights on the local machine?

2.  Does the user have full control to the HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Windows Messaging Subsystem\ regkey?

3.  Have you attempted detect and repair of outlook?

4.  Not to be pessimist but this might take manually removing Outlook and then reinstalling, here are the steps if so:

*************************************************************************
1.  Start, Run, MSCONFIG (System Configuration Utility), check Selective Startup, and uncheck the Load Startup Group items.  Reboot.  
2.  Back up data (*.pst files)
3.  Start, Settings, Control Panel, Add/Remove Programs, uninstall Outlook and Windows Messaging.  Reboot.
4.  Start, Run, REGEDIT (Registry Editor) and deleted the following if they exist:
HKEY_CURRENT_USER\Software\Microsoft\Office\8.0\Outlook
HKEY_CURRENT_USER\Software\Microsoft\Office\9.0\Outlook
HKEY_CURRENT_USER\Software\Microsoft\Office\10.0\Outlook
HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Outlook
HKEY_CURRENT_USER\Software\Microsoft\Office\Outlook
HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Windows Messaging Subsystem\Profiles
HKEY_LOCAL_MACHINE\Software\Microsoft\Office\8.0\Outlook
HKEY_LOCAL_MACHINE\Software\Microsoft\Office\9.0\Outlook
HKEY_CURRENT_USER\Software\Microsoft\Office\10.0\Outlook
HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Outlook
HKEY_LOCAL_MACHINE\Software\Microsoft\Office\Outlook
5.  Start, Find, Files or Folders (Search) and rename.
     Mapi.dll
     Mapisp32.exe
     Mapisrvr.exe
     Mapiu.dll
     Mapiu32.dll
     Mapix.dll
     Mapix32.dll
     Mspst32.dll
     frmcache.dat
     outcmd.dat
     extend.dat
     views.dat
6. Reinstall Outlook.  
7. Start, Run, MSCONFIG (System Configuration Utility) and check the Load Startup Group items.  Reboot
8. Verify that issue is not still occuring.
9. Open pst files from previous install.

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