Posted by: paragon | August 31, 2008

Kayako and ModernBill 5.0 Integration

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# BRIEF INTEGRATION INSTRUCTIONS
#
# =============================================
#
# Copyright (c) 2001-2006 Kayako Infotech Ltd.
#
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 MODERNBILL V5 INTEGRATION HOW TO
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1) Open integrate/modernbillv5/lib-hooks/app-modernbill-client/integrate.php and change the following line to full absolute path to your Product Installation (SupportSuite/eSupport)
define(“SWIFTPATH”, “/home/path/to/support/”);
Examples:
define(“SWIFTPATH”, “/home/company/public_html/support/”);
2) Copy the lib-hooks directory of package to root directory of your ModernBill Installation
3) Copy the KayakoShowHelpdeskTicketDetails.tpl file from integrate/lib-themes/default/app-modernbill-client/templates/helpdesk directory to lib-themes/default/app-modernbill-client/templates/helpdesk directory of your ModernBill installation
3) Thats it! Your ModernBill v5 Client Area is now replaced with the SupportSuite/eSupport Frontend
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