Posted by: paragon | September 28, 2008

ParagonHost and DynamSoft Case Study

Dynamsoft Issue Tracking Anywhere Hosted Resolves Organization Issues at ParagonHost

Source: http://www.paragonhost.com/community/index.php/topic,11.msg14.html#msg14

Download Case Study here:

http://www.paragonhost.com/casestudies/dynamsoft/casestudy.pdf

See Case Study at DynamSoft here:

http://www.dynamsoft.com/Products/bug-tracking-issue-tracking-anywhere.aspx

World Class Internet Service provider ParagonHost
empowers businesses to reach new profits, markets
and success via their Web sites. ParagonHost’s
primary service offerings include: Managed Web
Hosting, E-Mail Hosting and Security, Web Design
and Development, Spam Filtering, Internet Filtering,
Domain Registration and Merchant Services.

ParagonHost has approximately 2000 clients including
Harvard Eye, Long Beach Laser, and Saddleback
Memorial Medical Center’s project “Dancing to
a new beat”. ParagonHost also caters to clients that
help the community such as Spencer Recovery
Centers, a national client that provides drug rehabilitation
and alcohol treatment. In addition, Paragon-
Host donates hosting services to charities such as
Surfers Healing, an initiative where surfers help children
with Autism. With a focus on quality, performance,
and security, ParagonHost provides
resources for clients that are looking for true value in
web hosting and managed Internet Services.

Business Challenge

As ParagonHost started growing, the company’s
needs also grew. Therefore, as they moved forward
with new projects, a decision was made to be more
organized with their collection of data. Although
there was no formal system in place, the team
had been relying on non-managed knowledge
pools and weekly project meetings to stay organized.
They needed a centralized knowledge
pool. Dave Safley, Founder and CTO at ParagonHost
explained, “We needed a solution
where we could take all of the different knowledge
pools that we might have in separate
places and put it into one location.”

One requirement stemmed from having a distributed
development team. “It is pretty imperative
that we have the capability of running on systems
no matter where somebody may be; whether
they are on the west coast in California, on the
east coast in New York, or one of our outsourced
developers from around the world,” commented
Safley. “And therefore, remote capability with full
functionality was really important to us.” A webbased
tracking system was necessary in order to
fulfill this requirement.

“I am always looking for resources that will help
the company do things better and be more organized,”
explained Safley. “At this time, I had been
looking for knowledge bases and very robust databases with extensive search abilities.” A
Google search led him to Dynamsoft’s website where he found both Issue Tracking Anywhere
and SourceAnywhere, a version control tool. “I came across the products that I
needed and it was a stroke of luck that both of these products were created by the same
company,” remarked Safley.

The fact that Issue Tracking Anywhere, as well as SourceAnywhere, had the option of
being delivered as a hosted application helped seal the deal for ParagonHost. Safley
explained, “We will often look for a good company that has Enterprise Level hosted services.
We have enough to be concerned about with our own internal structure so we
appreciated the fact that Dynamsoft offers a hosted solution.”

As with most hosted applications, companies have concerns about security and Paragon
Host was no exception. “We always take security as a concern,” stated Safley. “But after
looking at Dynamsoft’s history and how long the company has been providing these types
of solutions, it gave me the warm and fuzzy feeling to know that it would be safe. And I also
looked at data infrastructure. The Bell data centre that Dynamsoft has chosen made us feel
comfortable moving forward with the hosted services.”

Dynamsoft Issue Tracking Anywhere™ Hosted is a web-based issue tracking system
designed for issue/work item tracking, bug/defect tracking, customer support and project
management. With an easy-to-use and intuitive interface, Issue Tracking Anywhere is convenient,
effective and professional in tracking and managing both business and technical
issues. It is available in both standalone and hosted environments.
 

“We were able to start using Issue Tracking Anywhere within a week and found the transition
to be quite comfortable,” observed Safley. “Most of the functions seemed to be very
user friendly to a developer and/or anyone that is actually involved in technology or
Windows-based functionality.”

The development team at ParagonHost happily embraced the new process. “I was thrilled when Dave brought this on board,” remarked David J. Barrus, VP Web Development and Co-Founder at ParagonHost. “I knew that by implementing Issue Tracking Anywhere, it would help our company be faster and more efficient.”

Another measure was the usability of the product for all types of users. “These types of
products are easy for people such as Dave and myself who have a technology background
of 25-30 years,” explained Barrus. “However, if we are working with a designer who may
not be very technical or if we are dealing with a language barrier, then we need a product
that is easy to use for all types of users. Issue Tracking Anywhere is so straightforward
that anybody from any part of the world can understand it and move forward quickly.”

Since implementing Issue Tracking Anywhere Hosted, the team at ParagonHost has seen
improved control and management of milestones for web development projects. “The ability
to track an issue or track a piece of information faster has noticeably affected our time
to market and response time on projects,” remarked Safley. “By using Issue Tracking Anywhere
Hosted, along with SourceAnywhere Hosted, our project timelines and/or milestones
have been met or shortened substantially.”

With Issue Tracking Anywhere’s robust search capabilities, the team at ParagonHost has
found it much easier and faster to use than the previous system. This has saved the team
a lot of time. “Everything is more organized,” commented Safley. “By using Issue Tracking
Anywhere we are able to track resources, notes, and bugs and this has resulted in quicker
timelines and better code management.” Barrus continued, “With a more advanced
search function, we are able to locate information quickly. And, of course, in our business
time is money.”

A surprising discovery was the editing capability. “The editor is pretty amazing,” remarked
Safley. “We are finding that when we copy and paste source code and things like that from
different web sites and resources, it keeps the format of the copied content. And it even
allows us to easily “clean up” the code. We really like that capability.”

Safley concluded, “Dynamsoft’s products enable us to consistently provide World Class
Internet Services to our present and future clients.”

Dynamsoft Corporation is the leading developer of version control and issue tracking software.
Many Fortune 500 companies including HP, IBM and Intel use Dynamsoft solutions
for version control, issue tracking.

Issue Tracking Anywhere™ Hosted is a web-based issue tracking system designed for
issue/work item tracking, bug/defect tracking, customer support and project management.
It is hosted and fully managed by Dynamsoft.

ParagonHost, LLC
www.ParagonHost.com
866-412-HOST
sales [at] paragonhost.com

Dynamsoft Corporation
www.dynamsoft.com
877-605-5491
info [at] dynamsoft.com

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